Unify usage, revenue, support, and sentiment into a single customer profile with AI health scores that flag churn risk and expansion opportunities early.
Built into Intelligence Navigator — the AI analytics, automation & vision platform for your whole team.
Bring product usage, revenue, support tickets, and sentiment together so you see the whole customer, not fragments.
AI scores account health and churn risk from real behavior, with the drivers behind each score made explicit.
Get flagged the moment an account trends toward churn so success teams can intervene while it still matters.
Surface accounts showing strong adoption and clear upsell signals, ready for outreach.
Your tools. Your rules. Any integration.
Bring in usage, billing, support, and feedback data.
Intelligence Navigator builds one profile per account and scores health automatically.
Work a prioritized list of at-risk and expansion-ready accounts.
Prioritize the day around the accounts that need attention and the ones ready to grow.
Spot at-risk renewals weeks ahead with the reasons behind the risk.
Identify upsell and cross-sell candidates from real usage and engagement signals.
It's a single unified profile per customer that combines usage, revenue, support, and sentiment data so you can understand and act on the full relationship.
AI analyzes behavioral and engagement signals to score churn risk and account health, and it explains the drivers behind each score so action is clear.
Yes. The platform highlights accounts with strong adoption and expansion signals so your team can prioritize the right outreach.
Even a usage or billing export is enough to begin. The more sources you connect, the richer and more accurate the profiles and scores become.
Account Intelligence assembles a complete, AI-summarized briefing for every account — health, history, risks, and opportunities — so your team is informed and ready without hours of prep.
Analyze reviews, support tickets, surveys, and social mentions to quantify sentiment, surface emerging themes, and act on what customers are telling you.
Deploy conversational AI assistants grounded in your analytics (Data IQ) and your documents and knowledge base (Vertex IQ) — so every answer is accurate, cited, and on-brand.
Start free — no credit card required. Customer 360 is one of many capabilities inside Intelligence Navigator, the AI analytics, automation & vision platform built for your whole team.