Hear what your customers are really telling you
Sentiment Analysis
Free forever · No credit card required · Paid plans from $23.99/month
Connect to Apps Built for Business
Voice
Welcome back, Grace!
This dataset
Sentiment Analysis
Quantify how customers feel — before it shows up in churn.
Every channel, one score
Reviews, tickets, surveys, calls, and documents scored together so product, support, and leadership share one number.
Risk flags before they become churn
Emotion breakdown plus refund, escalation, and churn signals so you act on the accounts that are about to leave.
Themes and aspects, not a percentage
Keyword clouds and aspect sentiment show which features and moments drive satisfaction or frustration.
Track whether the fix worked
Map a date column and see if sentiment recovered after a launch, a price change, or an incident.
See the language behind the score
- Score reviews, tickets, surveys, call recordings, and documents in one run
- Keyword clouds and aspect sentiment show what drives the number — not just positive vs negative
- Emotion distribution plus churn, refund, and escalation flags so you act before accounts leave
- High-accuracy scoring for sarcasm, mixed sentiment, and context that keyword tools miss
- Trend the score after a launch, a price change, or an incident so you know if the fix moved the needle
Full sentiment analysis toolkit
Everything you need to score feedback, surface themes, and act before customers churn
Stop guessing how customers feel — measure it and act on it
Connect a dataset or import a transcript, run standard or high-accuracy scoring, and read keywords, aspects, emotions, and AI priorities in one view. Free to start — no credit card required.
By signing up, I agree to Xpherium's Terms of Service and Privacy Policy.
Frequently asked questions
Reviews, support tickets, and survey responses from your datasets, plus pasted transcripts, PDF/Word/text documents, audio and video recordings, synced call platforms like Gong and Zoom, and Google reviews.
No. It scores positive, neutral, and negative sentiment and goes further with a keyword cloud, sample quotes, aspect-based sentiment, emotion breakdowns, risk signals, and AI-written insights — so you understand what's driving the sentiment.
Yes. Connect a call platform such as Gong or Zoom, or upload a recording, and Intelligence Navigator transcribes and scores the conversation — including how sentiment shifts from the opening to the close of the call.
Standard scoring is instant and runs locally. High-accuracy AI scoring uses a language model that understands context, sarcasm, and mixed sentiment far better than keyword-based tools.