Analyze reviews, support tickets, surveys, and social mentions to quantify sentiment, surface emerging themes, and act on what customers are telling you.
Built into Intelligence Navigator — the AI analytics, automation & vision platform for your whole team.
Process thousands of reviews, tickets, and survey responses in seconds and quantify overall sentiment.
AI clusters feedback into themes so you know exactly what's driving satisfaction or frustration.
See how feeling shifts after a launch, price change, or incident — and whether your fixes worked.
Rank issues by volume and sentiment impact so you address the problems that move the needle.
Your tools. Your rules. Any integration.
Upload reviews, tickets, surveys, or social mentions.
AI scores sentiment and clusters feedback into themes.
Prioritize fixes and track whether sentiment improves.
Turn open-ended feedback into a clear, quantified picture of customer sentiment.
Discover which features delight or frustrate users and why.
Monitor sentiment in support interactions to catch declining experiences early.
Reviews, support tickets, survey responses, social mentions, and other open-ended feedback — in bulk.
It scores sentiment and goes further by detecting themes and topics, so you understand what's driving the sentiment, not just the polarity.
Yes. You can see how sentiment trends across periods and whether changes you make actually improve how customers feel.
It uses modern language models that understand context and nuance, including sarcasm and mixed sentiment, far better than keyword-based tools.
Unify usage, revenue, support, and sentiment into a single customer profile with AI health scores that flag churn risk and expansion opportunities early.
Continuously track competitor pricing, messaging, and product moves, and get AI summaries of what changed, why it matters, and how to respond.
Deploy conversational AI assistants grounded in your analytics (Data IQ) and your documents and knowledge base (Vertex IQ) — so every answer is accurate, cited, and on-brand.
Start free — no credit card required. Sentiment Analysis is one of many capabilities inside Intelligence Navigator, the AI analytics, automation & vision platform built for your whole team.